SHIPPING + DELIVERY
All items in The Pet Shop are shipped via USPS Mail. Custom orders worldwide automatically include insurance, and orders shipped within the United States include delivery confirmation to ensure safe transit and prompt delivery. In an effort to keep shipping rates as low as possible, art prints and gift certificates are shipped via USPS First Class.
You can trust that your
item(s) will be carefully wrapped and protected for transit, and all
non-custom items will be shipped within 2-3 business days. Once an item has shipped, you will receive a notification email from Yellow Brick Home with a tracking number for your reference.
Estimated arrival times vary, but non-custom item(s) shipped within the continental United States will arrive in your mailbox within 6-9 business days. For International orders, items will arrive in your mailbox within 12-14 business days.
In the case that you've purchased custom artwork, we ask that you allow an average of 9-10 weeks, assuming prompt communication on your end. If you've ordered multiple custom pieces, additional time may be needed and will be discussed at time of purchase.
Keep in mind that all of the above are delivery estimates, and you may receive item(s) sooner or later depending on your location.
Please ensure that your ship-to address is correct before proceeding with checkout. We cannot be responsible for items shipped to an incorrectly listed address.
All items are shipped from Chicago, Illinois.
REFUNDS + EXCHANGES
Of course we hope that you are delighted with your purchase, but in the
off chance that you encounter a problem or your item arrives damaged, please email us within 15 days of receiving your order. We will remedy each situation and facilitate a return or exchange (with the exception of custom work, see next) on a case by case basis. After 15 days of receiving your item(s), a refund or exchange cannot be facilitated.
Any and all custom work decisions - including color choices, pet styling and photos chosen - are confirmed with you before being made. We cannot refund or exchange completed custom work, but if a problem arises, we ask that you email us within 15 days of receiving your order. We are willing to work with you to ensure you love your art.
Non-responsive orders not carried out within 1 year of the purchase date are subject to termination without refund. You will be contacted by The Pet Shop no less than 2 times within that year for further proceedings. We want to paint your pet, so let's make this happen!
HAVE A QUESTION?
If at any time you have a question about your order, the ordering process or any item in The Pet Shop, we want to help. You can contact us through our online form, send us an email, or drop a note in the mail the old fashioned way, too!